Character.ai, one of the world’s most popular AI chatbot platforms, has announced that users under 18 will no longer be able to directly chat with its virtual characters starting November 25, 2025. Instead, teenagers will be limited to creating content such as short videos or stories with AI.
Founded in 2021 and based in California, the company’s decision follows growing criticism and several lawsuits regarding the platform’s potential harm to young users. Character.ai allows millions of users to interact with AI-generated personalities, ranging from historical figures to fictional friends.
Concerns intensified after disturbing incidents surfaced. In one tragic case, parents sued the company after a teenager’s death allegedly linked to chatbot interactions. Investigations by the Bureau of Investigative Journalism ( TBIJ) revealed chatbots impersonating controversial figures like Jeffrey Epstein and deceased British teens Molly Russell and Brianna Ghey—avatars later removed amid public outrage.
Company CEO Karandeep Anand told BBC News that safety is a top priority. “AI safety is a moving target, but we’re committed to building the safest AI platform for entertainment,” he said, announcing upcoming age verification systems and the launch of an AI safety research lab.
Online safety groups welcomed the move but criticized the delay. The Molly Rose Foundation called it “long overdue,” accusing Character.ai of acting only due to media and regulatory pressure.
Experts view the decision as a major shift in how the AI industry addresses youth safety. Social media analyst Matt Navarra called it “a wake-up call,” warning, “AI bots can mimic real relationships and blur emotional boundaries for young users.” Dr. Nomisha Kurian, an AI safety researcher, described the change as “sensible and necessary,” emphasizing the need for “clear separation between creative play and emotionally sensitive exchanges.”
Character.ai’s new approach highlights an evolving understanding that protecting children must take precedence over innovation in the fast-moving AI landscape.
